Open source alternatives only make sense "when workers are doing really simple stuff and don't actually need all the functionality of a complex software suite, such as Microsoft Office, said Gartner research analyst Mark Driver.
"But all too often a lot of the more complex documents don't convert, and there are times when 98 percent compatibility is just not good enough -- so you have to be careful," Driver told NewsFactor.
The articles, however, included the following small print at the end:
Microsoft Web Letter is published by Microsoft. Additional editorial material supplied by Gartner Group, Inc. © 1999.
suggesting (though not proving) that this "Gartner report" was actually written and published by Microsoft on Gartner's own website.
* Gartner wrote the reports even though the copyrights on them explicitly said otherwise;
* A set of URLs on www.gartner.com are "the Microsoft site";
* Microsoft "sponsors" this "site", and paid unspecified fees to Gartner Group related to the content but nevertheless, in no way did Microsoft fund the reports.